IT Helpdesk & Support
Round-the-clock support for all IT-related issues. Track your tickets, monitor SLAs and access self-service guides.
IT Helpdesk & Support
Round-the-clock support for all IT-related issues. Track your tickets, monitor SLAs and access self-service guides.
Need help? Raise a ticket in seconds.
Average first response: 18 minutes • 24x7 support • English & Hindi
146
Open
312
In Progress
84
Pending User
228
Resolved (24h)
4128
Closed (30d)
My Recent Tickets
| Ticket | Subject | Priority | Status |
|---|---|---|---|
| INC0045128 | Outlook not syncing on laptop | P3 | Resolved |
| INC0045210 | Request: Power BI license | P4 | In Progress |
| INC0045256 | VPN drops every 10 minutes | P2 | In Progress |
| INC0045302 | Shared mailbox access | P4 | Pending |
| INC0045318 | Printer offline — Floor 7 | P3 | Open |
SLA Performance — Last 30 Days
- P1 Critical98%15 min response / 4 hr resolve
- P2 High96%30 min response / 8 hr resolve
- P3 Medium94%2 hr response / 1 day resolve
- P4 Low91%4 hr response / 3 day resolve